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'Yatri Mitra' in Aid of Assistance Seeking Rail Passengers to be Launched

In an initiative to improve the railway travel experience of elderly, differently-abled and ailing passengers, the Ministry of Railways has announced the launch of ‘Yatri Mitra Seva’ to simplify access to wheelchairs, battery operated cars and porter services. The scheme will be operational at all major railway stations.
•    ‘Yatri Mitra’ or ‘Passenger Friend’ can be an assistant or any other person nominated for the purpose. 
•    In a communication sent to all Zonal Railways, the Railway Board said the IRCTC may provide the service ‘free of cost’ through some NGO, charitable trust, PSUs, etc.
•    Once the service is booked, the IRCTC will ensure that the ‘Yatri Mitra’ is made available at the coach when the passenger arrives at the designated railway station.
•    The ‘Yatri Mitra’ would contact the passenger on the mobile number given at the time of booking and confirm the expected time of arrival.
•    In Chennai Central and Egmore railway stations, there are about 30 wheelchairs and five battery operated cars.

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