AirSewa Portal and mobile app launched

The Minister of Civil Aviation Shri Ashok Gajpathi Raju has said that his Ministry is committed to provide a hassle-free and comfortable air travel experience to people. 
●    To do this, he said, it is necessary to recognize the pattern of problems that people face, and make suitable systemic improvements in our working. 
●    The Minister launched the AirSewa portal and mobile app in New Delhi today. AirSewa is an initiative of the Ministry to offer people a convenient and hassle-free air travel experience. 
●    It will be operated through an interactive web portal as well as through a mobile app for both android and iOS platforms. 
●    The portal will include a mechanism for grievance redressal, backoffice operations for grievance handling, flight status/schedule information, airport Information and FAQs.
●    Participating in a panel discussion on the occasion Shri Jayant Sinha, Minister of State for Civil Aviation said that flight delays, problem in refunds, long queues and lack of proper facilities at airports and complaints of lost baggage are the most common problems that air travellers are facing today.
●    With the launch of AirSewa, passengers will be able to register their grievances through the mobile app or a web portal. 
●    The users will have the facility to upload voice or video along with an elaborate description of their issues. 
●    They will be given a unique reference number for each of their reported grievances which would also be communicated through an email as well as an SMS.