CLEAR
Toprankers-Info

+91 7676564400

Mobile App

Get it on Google Play
Discussions
Tags:

Articles

Discussions
Submit Discussion
S Chhotray

· started a discussion

· 1 Months ago

Customer Contact Model (Question: 132118.0 )

It should be Customer Contact Model

Question:
________ categorises service systems into high contact, low contact and mixed services.
Options:
A) Customer Covert Model (CCM)
B) Client Contact Model (CCM)
C) Customer Contact Model (CCM)
D) Customary Contact Model (CCM)
E)

Customer Crisis Model (CCM)


Solution:
Ans:(b) One approach that is considered a useful tool for calculating the extent of contact between the customer and the services is called Customer Contact Model (CCM). The model defines customer contact as the physical presence of a customer in the service system.

-logo
We at aim to provide most comprehensive content & test for practice which is carefully divided into various chapters and topics to help you focus on your weak areas.Our Practice mock test gives you unmatched analytics to help you realize your strong areas,time management and improvement areas.Our Short & Crisp notes on each topic will help you to quickly revise the topic along with the tips & tricks of the exams.
More About
-Info
-Info

Mobile App

Get it on Google Play
About Us Campus Ambassador Careers Contact Us Refund Policy

All Rights Reserved Top Rankers

User Policy
Disclaimer
Terms & Conditions