The Union Government has launched Urja Mitra Helpline through which customers can get information on power outages from distribution companies by dialing 14401. 
•    The helpline was launched by the Department of Telecom (DoT) of the Union Ministry of Communications and Information Technology.
•    Urja Mitra Helpline is for pan-India usage to send information through voice calls and SMS. 
•    The information will apprise customers about power situation in their area so that they can plan accordingly. 
•    It is a mandatory service, which will be provided by all the telecom operators.
•    Besides, Power Finance Corporation (PFC) on behalf of the Union Power Ministry has developed Urja mobile app. 
•    It will enhance consumer connect with power distribution companies. 
•    Using it consumers can get information on outages, complaint redressal, timely release of connections, and power reliability, among others.

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